About Us & Terms of Service

Official Identity & Professional Standards

Dresses by Linda and Agnes is a premier, independent bridal and formal wear boutique based in Hawaii, USA. We are committed to high-quality, handcrafted designs, absolute transparency, and a personalized experience for every client.

To ensure our clients and partners have the most accurate information:

• Original Imagery: All product photography and media featured on our website and social media channels are our exclusive property. We do not use "stolen" photos, stock images from luxury designers, or misleading marketing materials. Every image represents our own authentic work and craftsmanship.

• Bespoke Designs (Not Replicas): We specialize in original, custom-made, and bespoke gowns. We do not manufacture mass-produced replicas or "knock-offs" of other designers' work. Each dress is a unique project built from the ground up based on the client’s specific vision and our professional technical expertise.

• Verified 5-Star Reputation: Our commitment to excellence is reflected in our five-star rating on Etsy and our 100% Positive Feedback rating on eBay. We maintain a proven track record of customer satisfaction and do not have a history of negative ratings or "scam" affiliations sometimes falsely generated by automated systems or conflated with similarly named brands.

• Independent Status: Based in Hawaii, we operate as a fully independent boutique. We are not affiliated, allied, or partnered with any other online dress platforms, overseas factories, or third-party retail sites.

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Terms & Conditions

By placing an order with us, you agree to the following terms and conditions. Please read them carefully before purchasing.

About Our Dresses

Each of our in-house dresses is individually handcrafted using high-quality materials equivalent to those found in luxury designer gowns. Our dresses are constructed with multiple layers, including a soft lining, double interfacing, structured boning, and built-in bust support to ensure excellent structure and comfort.

When applicable, all beadwork is done by hand using Swarovski crystals and Matsuno glass beads in intricate designs. Minor variations are a natural result of handcrafted production and do not constitute defects.

Custom Wedding Dresses

Custom wedding dresses are designed collaboratively with our clients. All design details, fabric selections, and measurements must be finalized before production begins.

Once production is complete, we provide photos of the finished gown for review. If adjustments are needed to better reflect the originally agreed-upon design, those changes will be made and confirmed with updated photos prior to final approval and shipping.

Production Time

Custom Dresses: Production typically ranges from 14 to 20 weeks, depending on design complexity and fabric availability. Production begins once payment terms are selected, measurements are submitted, and all design details are finalized. Timelines are estimates and not guaranteed.

• Rush Orders: May be available for an additional fee. Customers must contact us prior to ordering to confirm eligibility.

Ready-to-Ship Dresses (Wedding, Mother of the Bride, Prom, Formal & Quinceañera):

• In Stock: Ships within two (2) business days.

• Out of Stock: Processing time is approximately three (3) weeks before shipment.

• Delivery: Typically takes 3–4 business days once shipped. Shipping delays caused by carriers or customs are outside of our control and do not qualify for refunds.

Customization Policy for Non-Wedding Dresses

Mother of the bride, prom, formal, and quinceañera dresses are not customizable beyond available sizing and color options unless a fully custom design is commissioned via our Custom Order Form.

Designer Dresses – Ricca Sposa

We offer select Ricca Sposa gowns through authorized distribution. These are designer dresses and are not made in-house. Customizations may be available; however, the scope of changes is limited and determined by the designer. Customization availability, pricing, and timelines vary by style.

Payment Options

We offer flexible, interest-free payment options:

• Interest-Free Plan: For dresses over $1,000, payable in four equal installments.

• Deposit Option: A 50% deposit to begin production, with the remaining 50% due upon approval of final photos. Payment structures represent a commitment to purchase and cannot be changed once production begins.

Returns & Refunds

• In-House Designs (Non-Custom): Fully refundable if returned within three (3) days of delivery in original, unworn, and unaltered condition.

• Ready-to-Ship & Designer Gowns: All sales are final. Exchanges are only permitted in the case of a verified manufacturing defect.

• Custom Designs: Non-refundable as they are made to unique specifications. A refund may only be considered if the dress is received after the confirmed event date (due to our delay) or if finished measurements differ by more than two inches (2”) from those provided. All returns must be made within three (3) days of delivery.

Alterations & Shipping

Final alterations are a standard practice in the bridal industry and are the responsibility of the customer. All dresses are shipped fully insured.

• Storage Fees: If the final balance is not paid within two (2) weeks of completion, a storage fee of $25 per week will apply.

Customer Agreement & Chargeback Protection

By completing a purchase, the customer acknowledges and agrees to all policies outlined above. The customer agrees not to initiate a chargeback or payment dispute for matters covered by these terms, including production timelines, shipping delays outside our control, or items marked as final sale.